Welcome to Premium Curtains.

PremiumCurtains.co.uk is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website.

By using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our services.

Personal Information

Information that identifies you, including:

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Payment details (processed securely via third-party payment processors)

Usage Data

Information collected automatically when you visit our website, including:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Time spent on pages
  • Referring website

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your cart and preferences
  • Analyse website traffic
  • Improve user experience
  • Deliver relevant marketing content

You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use your information for the following purposes:

  • Processing and fulfilling orders, including delivery of curtains, tablecloths and related products
  • Providing customer support
  • Responding to enquiries
  • Managing returns and refunds
  • Improving website functionality and performance
  • Sending marketing communications where you have opted in
  • Preventing fraud and maintaining website security
  • Complying with legal obligations

3. How We Share Your Information

We only share your information in the following circumstances:

Service Providers

With trusted third parties such as:

  • Payment processors
  • Delivery and courier services
  • IT and hosting providers
  • Analytics providers

These parties are contractually required to protect your information.

Legal Requirements

If required to comply with legal obligations, court orders, or regulatory authorities.

Business Transfers

If Premium Curtains is sold, merged, or restructured, personal data may transfer as part of that transaction.

We do not sell your personal data to third parties.

4. Cookies

Types of cookies we use:

  • Essential Cookies – Required for website functionality (e.g., shopping cart).
  • Analytics Cookies – Help us understand website usage.
  • Marketing Cookies – Used for personalised advertising (optional).

You may disable cookies in your browser settings, though this may affect website functionality.

5. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data (subject to legal obligations)
  • Restrict processing in certain circumstances
  • Receive your data in a structured format
  • Object to processing for direct marketing

To exercise your rights, contact:
info@premiumcurtains.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk

6. Data Security

We implement appropriate technical and organisational measures including:

  • SSL encryption
  • Secure payment gateways
  • Restricted access controls

No system is completely secure. We cannot guarantee absolute security.

7. Data Retention

We retain data only as long as necessary:

  • Order records: retained for 6–7 years for tax and accounting compliance
  • Customer accounts: retained until deletion request or prolonged inactivity
  • Marketing preferences: retained until you unsubscribe

8. International Transfers

Some service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR.

9. Third-Party Links

Our website may contain links to third-party services. We are not responsible for their privacy practices.

10. Children’s Privacy

Our website is not intended for individuals under 16. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Continued use of our website constitutes acceptance of any changes.

12. Contact Details

If you have questions regarding this Privacy Policy, contact:

Premium Curtains
Website: https://premiumcurtains.co.uk/
Email: info@premiumcurtains.co.uk