Shipping Policy

Shipping Policy – Premium Curtains UK

At Premium Curtains UK, we are committed to delivering your order quickly, safely, and efficiently across the United Kingdom and beyond.

🚚 Delivery Timeframe

• All in-stock items are dispatched within 48 hours of order confirmation.
• Orders placed before 2:00 PM are typically processed the same working day.
• Orders placed after 2:00 PM may be processed on the next working day.
• Deliveries are made Monday to Friday (excluding public holidays).
• Dispatch confirmation is sent once your order ships.

📦 Order Processing

All orders are carefully inspected and securely packaged to ensure products arrive in perfect condition.

During peak seasons or promotional periods, processing times may be slightly extended. Customers will be notified where applicable.

📍 Delivery Areas

• United Kingdom (England, Scotland, Wales)
• Ireland

Remote and offshore locations may require additional delivery time.

🌍 International Shipping

• International delivery charges vary by destination and parcel size.
• Customs duties, taxes, or import charges are the responsibility of the customer.
• Delivery times vary depending on destination.
• Shipping costs are calculated at checkout or confirmed before dispatch.

💷 Delivery Charges

Delivery charges are calculated at checkout and displayed before purchase completion.

Free delivery promotions may be offered on selected products or qualifying orders.

📬 Missed Deliveries

• The courier may leave a calling card with further instructions.
• Redelivery may need to be arranged directly with the courier.
• Please ensure delivery details are accurate to avoid delays or additional charges.

🔍 Damaged, Missing or Unwanted Items

If your order arrives damaged, incomplete, or unwanted, contact us within 24 hours of delivery.

Please provide:

• Your order number
• Clear photographs (if applicable)

We will review the issue and respond promptly.